Public services are services rendered to public citizens or legally citizens of the country. Whereas the quality of service has a close relationship with customer satisfaction. The quality of service provides an incentive for customers to forge strong ties with employees. Customer satisfaction is the result of the comparison between expectations and realities that customers receive in consuming goods or services.
The writing method the author uses in this study is the descretive method, which is the study to know the value of self-one or more variables, without distorting or connecting with other variables. And the associative method, which is to look at the relationship of two or more variables. The population in this study is 3,665 customers of PT Permodalan Nasional Madani. As much as 97 customers is taken as sample.
Key words: the quality of service, and the customer satisfaction.