Human resources are the most important asset in an organization, and an
important factor in employee performance that plays an important role in optimizing
their contribution. Companies need training programs to improve workforce skills
and knowledge. Competent employees, who are equipped with effective On the Job
Training (OJT) and a deep understanding of Standard Operating Procedures (SOP),
tend to be better prepared to carry them out. The central problem identified was the
neglect of new employees who occasionally underwent Prima Freshmart training by
field trainers. Apart from training, another factor that influences performance is the
implementation of SOPs. However, challenges arise when some employees do not
implement SOPs, causing discrepancies in the implementation of audits, especially
in administrative matters. In this case, the Company's target was not achieved and
the Company assessed that employee performance had decreased. This research
aims to measure the significant influence of training and implementation of SOPs on
the performance of Prima Freshmart employees. Validity and reliability tests,
normality analysis, multicollinearity, heteroscedasticity, t test F test and multiple
linear regression confirm the illusions and assumptions of statistical data.
Hypothesis testing and multiple linear regression results show that employee training
and implementation of SOPs have a positive and significant effect on improving the
performance of Prima Freshmart employees. These findings provide a significant
contribution to the practical and theoretical understanding of the relationship
between training, SOP implementation, and employee performance in the context of
the retail industry.
Keywords: Employee Training, SOP, Performance